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IDN Company: IDN-H. Hoffman

Title/Position: Inside Sales, Door Specialist

Type of Position: Full-Time

Location: Addison, IL

IDN is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products.

Job Description:
Based in Chicago, IL the individual in this position is responsible for providing superior service for customers throughout the Chicago area at the IDN-Door Division (Addison, IL).

Responsibilities include the following:

  • Assisting customers by phone and in person (for walk-in traffic/counter sales)
  • Using the computer system to provide information on price and availability
  • Preparing job quotes for door/frame/hardware packages
  • Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, resolving pricing situations, handling customer returns and credit situations, and related tasks
  • Manufacturer/vendor contact for factory orders
  • Outbound customer calls to assist in growing the local business

This individual should excel in a team-oriented work environment – working with the branch staff and outside sales representative to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships:
The successful candidate will report to the Branch Manager at the IDN-Door Division (Addison, IL). The individual will work closely with other staff members and with the local Outside Sales representative.


  • Experience with hollow metal and/or wood doors plus door/security hardware and/or related items
  • 1 to 3 years Inside Sales/ Customer Service experience
  • Strong computer skills
  • Proficient with Microsoft Office products (Word, Excel)
  • Strong verbal communication skills
  • Strong organizational skills with ability to multi-task
  • Team player

IDN, Inc. is an Equal Employment Opportunity Employer. To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.

IDN-H. Hoffman

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  • Accepted file types: doc, docx, pdf.
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