IDN Company: IDN-H. Hoffman
Title/Position: Inside Sales, Door Specialist
Type of Position: Full-Time
Location: Addison, IL
IDN is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products.
Based in Chicago, IL the individual in this position is responsible for providing superior service for customers throughout the Chicago area at the IDN-Door Division (Addison, IL).
Responsibilities include the following:
- Assisting customers by phone and in person (for walk-in traffic/counter sales)
- Using the computer system to provide information on price and availability
- Preparing job quotes for door/frame/hardware packages
- Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, resolving pricing situations, handling customer returns and credit situations, and related tasks
- Manufacturer/vendor contact for factory orders
- Outbound customer calls to assist in growing the local business
This individual should excel in a team-oriented work environment – working with the branch staff and outside sales representative to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.
Key Working Relationships:
The successful candidate will report to the Branch Manager at the IDN-Door Division (Addison, IL). The individual will work closely with other staff members and with the local Outside Sales representative.
- Experience with hollow metal and/or wood doors plus door/security hardware and/or related items
- 1 to 3 years Inside Sales/ Customer Service experience
- Strong computer skills
- Proficient with Microsoft Office products (Word, Excel)
- Strong verbal communication skills
- Strong organizational skills with ability to multi-task
- Team player
IDN, Inc. is an Equal Employment Opportunity Employer. To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.