Angie’s List has offered to share with consumers “7 tips to avoid locksmith scams.” It’s unfortunate that the locksmith industry has been promoted in the media as an untrustworthy industry. Share this article with your customers in your own newsletter. Each time the article gives an statement, follow it up in your own words how your business does or doesn’t do it.
7 Tips to Avoid Locksmith Scams:
Legitimate locksmith companies may also use similar names to improve their position in business directories, so use the following tips from the Federal Trade Commission to help avoid a scam:
- Be wary of locksmith companies that answer calls with generic phrases like “locksmith services,” rather than a specific name. If a locksmith cannot or will not provide the business’ legal name, find another locksmith.
- When the locksmith arrives, ask for identification, including a locksmith license where applicable. Alabama, California, Illinois, Louisiana, New Jersey, North Carolina, Oklahoma, Tennessee and Texas all require locksmiths to be licensed.
- Get an estimate before any work begins, including emergency service.
- Ask about extra charges for things like emergency hours, mileage or service call minimums before you agree to have the work performed.
- If the locksmith’s on-site price doesn’t match the phone estimate, don’t allow the work to be performed.
- Most legitimate locksmiths will arrive in a clearly marked vehicle.
- If you’re locked out, be cautious of companies that recommend or insist on drilling or replacing the lock up front. Most experienced locksmiths have the skills and tools to unlock almost any door.