My customer called to ask for additional cards for his access control system. What do I need to ask the customer to obtain the correct cards?
As a security dealer, you need to seek a lot of additional information:
- What type of card (i.e. Prox or Mag Stripe)?
- Who is the manufacturer of the cards?
- What are the numbers on the cards?
- What are the part numbers off the “old” box, if available?
- What type of Access Control Software do they use?
- Who is the manufacturer of the controller, and what is the model number? What is the facility/site code, if known?
With this information, we should be able to provide the correct cards.
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