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IDN Company: IDN-Acme

Title/Position: Branch Manager

Type of Position: Full-Time

Location: Dallas, TX

IDN is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products.

Job Description:
Based in Dallas, TX, the individual in this position is responsible for providing superior service to customers throughout the Dallas area.

Responsibilities include the following:

  • Manage the day to day operations and a small staff
  • Assisting customers by phone and in person (for walk-in traffic/counter sales)
  • Using the computer system to provide information on price and availability
  • Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and credit situations, and related tasks.
  • Warehouse operations (receiving, picking, packing, shipping)
  • Manufacturer/vendor contact for factory orders

This individual should excel in a team-oriented work environment – working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships:
The successful candidate will report to the Director of Operations in New Orleans, LA. The individual will work closely with other staff members and with the local Outside Sales representative.


  • Must be self-driven & hardworking
  • 1 to 3 years of Supervisory, Inside Sales & Customer Service experience (distribution industry preferred)
  • Strong computer skills
  • Door Hardware knowledge a plus
  • Proficient in Microsoft Office products (Word, Excel)
  • Strong verbal communication skills
  • Strong organizational skills with an ability to multi-task
  • Team player

IDN Global, Inc. is an Equal Employment Opportunity Employer. To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.


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  • Contact Information:

  • Accepted file types: doc, docx, pdf, Max. file size: 750 MB.
  • Accepted file types: doc, docx, pdf, Max. file size: 750 MB.
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