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IDN Company: IDN-H. Hoffman

Title/Position: Inside Sales

Type of Position: Full-Time

Location: Norridge, IL

IDN is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products seeking a full-time employee for an Inside Sales position.

Job Description:
Based in Norridge, Illinois, the individual in this position is responsible for providing superior service for customers and staff throughout the Midwest.

Responsibilities include the following:

  • Interact with existing and potential customers by Phone, Email or in person for counter transactions
  • Quote processing and follow up with customer
  • Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and related tasks.
  • Follow-up on New Customer leads to assist in growing the local business
  • Manufacturer/vendor contact for factory order lead-times, purchase order status & product Information

This individual should excel in a team-oriented work environment — working with the Norridge and remote branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships:
The successful candidate will report to the Inside Sales Supervisor in Norridge, IL. The individual will work closely with other staff members and with the various Outside Sales representatives.


  • Must be self-driven & hardworking
  • Proven Inside Sales/Customer Service experience (distribution industry preferred)
  • Strong computer skills
  • Proficient with MS office products (Word, Excel)
  • Excellent verbal and written communication skills
  • Strong organizational skills with ability to multi-task, prioritize and manage time effectively
  • Ability to work well with a Team to achieve common goals
  • Mechanical aptitude a plus

We are an Equal Employment Opportunity Employer.

To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.

IDN-H. Hoffman

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  • Accepted file types: doc, docx, pdf, Max. file size: 750 MB.
  • Accepted file types: doc, docx, pdf, Max. file size: 750 MB.
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