IDN Company: IDN-H. Hoffman
Title/Position: Inside Sales
Type of Position: Full-Time
Location: Norridge, IL
IDN is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products seeking a full-time employee for an Inside Sales position.
Based in Norridge, Illinois, the individual in this position is responsible for providing superior service for customers and staff throughout the Midwest.
Responsibilities include the following:
- Interact with existing and potential customers by Phone, Email or in person for counter transactions
- Quote processing and follow up with customer
- Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and related tasks.
- Follow-up on New Customer leads to assist in growing the local business
- Manufacturer/vendor contact for factory order lead-times, purchase order status & product Information
This individual should excel in a team-oriented work environment — working with the Norridge and remote branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.
Key Working Relationships:
The successful candidate will report to the Inside Sales Supervisor in Norridge, IL. The individual will work closely with other staff members and with the various Outside Sales representatives.
- Must be self-driven & hardworking
- Proven Inside Sales/Customer Service experience (distribution industry preferred)
- Strong computer skills
- Proficient with MS office products (Word, Excel)
- Excellent verbal and written communication skills
- Strong organizational skills with ability to multi-task, prioritize and manage time effectively
- Ability to work well with a Team to achieve common goals
- Mechanical aptitude a plus
We are an Equal Employment Opportunity Employer.
To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.