IDN Company: IDN-H. Hoffman
Title/Position: Inside Sales / Customer Service
Type of Position: Full-Time
Location: Overland Park, KS
Leading distributor of door hardware, doors & frames, locksmithing tools, access control systems, video surveillance equipment, and related security products is seeking a full-time employee for an Inside Sales, Customer Service position.
Based in Overland Park, Kansas, the individual in this position is responsible for providing superior service for customers throughout Kansas and surrounding states.
Responsibilities include the following:
- Assisting customers by phone and in person (for walk-in traffic/counter sales)
- Using the computer system to provide information on price and availability
- Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and related tasks.
- Outbound customer calls to assist in growing the local business
- Warehouse operations (receiving, picking, packing, shipping)
- Manufacturer/vendor contact for factory orders
This individual should excel in a team-oriented work environment — working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.
Key Working Relationships:
The successful candidate will report to the Branch Manager in Overland Park, KS. The individual will work closely with other staff members and with the local Outside Sales representative.
- Must be self-driven & hardworking
- 1 to 3 years Inside Sales/ Customer Service experience (distribution industry preferred)
- Strong computer skills
- Mechanical aptitude a plus
- Experience with MS office products (Word, Excel)
- Strong verbal communication skills
- Strong organizational skills with ability to multi-task
- Team player
IDN, Inc. is an Equal Employment Opportunity Employer.
To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.