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IDN Company: IDN-H. Hoffman

Title/Position: Outbound Call Agent/Inside Sales

Type of Position: Full-Time

Location: Norridge, IL

IDN is a leading distributor of security hardware, access control systems, video surveillance equipment, doors & frames, locksmithing tools, and related security products seeking a full-time employee for an Inside Sales position.

Job Description:
Based in Norridge, IL the individual in this position is responsible for providing superior service for customers throughout the Chicago area.

Responsibilities include the following:

  • In charge of outbound calls to existing customers and prospects throughout the Midwest
  • Assisting customers by phone and in person (for walk-in traffic/counter sales)
  • Using the computer system to provide information on price and availability
  • Order processing and related customer assistance. In addition to handling stock orders, this includes processing special orders, presenting promotions, handling customer returns and related tasks.
  • Warehouse operations (receiving, picking, packing, shipping)
  • Manufacturer/vendor contact for factory orders

This individual should excel in a team-oriented work environment — working with the branch staff to ensure that customer expectations are exceeded and providing contributions that support customer retention goals and company/branch growth objectives.

Key Working Relationships:
The successful candidate will report to the Branch Manager at IDN-Chicago. The individual will work closely with other staff members and with the local Outside Sales representative.


  • 1 – 3 years of experience with integrators, locksmiths, and/or security hardware
  • Develop value added services to Locksmiths and integrators who are currently doing access control or want to get into access control.
  • Offer training, technical support, and customer service to help customers put access control systems together. This may include electric strikes, keypads, readers, panels, hardwire systems or stand alone wireless systems.
  • Strong computer skills
  • Strong verbal communication skills
  • Strong organizational skills with ability to multi-task
  • Team player

We are an Equal Employment Opportunity Employer.

To express your interest in applying for this position, please provide the following information and attach a copy of your resume for consideration.

IDN-H. Hoffman

Open Positions
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  • Accepted file types: doc, docx, pdf.
  • Accepted file types: doc, docx, pdf.
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